Last Updated: April 24, 2026
Thank you for choosing mysuperboxs.com. We are committed to delivering your order as quickly and reliably as possible. We partner with industry-leading carriers including FedEx and UPS to ensure your package arrives safely.
1. Shipping Destinations
We currently ship to all addresses within the United States .
We partner with a warehouse in the United States; the shipping address is as follows:
Address Line 1: 317 New South Rd
City: Hicksville
State: NY
Zip Code: 11801
2. Order Processing Time (Handling Time)
All orders are processed within 1 to 3 business days (Monday – Friday) after receiving your order confirmation email.
Orders placed on weekends or holidays will begin processing on the following business day.
You will receive another notification when your order has shipped.
3. Transit Time (Shipping Duration)
Once your order has been handed over to the carrier (FedEx or UPS), the estimated transit time is:
Shipping Time: 1–5 Business Days.
4. Total Estimated Delivery Time
The total time from placing your order to receiving your package is typically 5 business days (2 days processing + 3 days average transit). Please note that these are estimates and actual delivery times may vary slightly based on your location and carrier volumes.
5. Shipping Rates
1. $10 shipping fee for orders under $50
2. Free shipping for orders over $50
6. Shipping Carriers
We use FedEx and UPS for all deliveries to ensure a high level of service and reliable tracking. The specific carrier is chosen based on your location and the fastest available route.
7. Tracking Your Order
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become active.
8. Shipping to P.O. Boxes or APO/FPO Addresses
Please note that FedEx and UPS may have restrictions on delivering to P.O. Boxes. We recommend providing a physical street address to avoid any delays.
9. Lost or Damaged Packages
If you receive your order damaged, or if your package is lost in transit, please contact our support team immediately at mysuperboxmanager@gmail.com. We will work with the carrier to resolve the issue and ensure you receive your product.
10. Contact Information
If you have any questions about the delivery of your order, please contact us:
Email: mysuperboxmanager@gmail.com
Address: Room 502, Unit 4, Building A, No. 677 Tongyuan Road, Yunqiao Street, Jinxian County, Nanchang City, Jiangxi Province (Chengtou Garden)
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