Shipping Policy

Last Updated: April 24, 2026

Thank you for choosing SuperBox. We are committed to delivering your order as quickly and reliably as possible. We partner with industry-leading carriers including FedEx and UPS to ensure your package arrives safely.

1. Shipping Destinations

We currently ship to all addresses within the United States (including Alaska and Hawaii). [Optional: Add international shipping info if applicable].

2. Order Processing Time (Handling Time)

• All orders are processed within 1 to 3 business days (Monday – Friday) after receiving your order confirmation email.

• Orders placed on weekends or holidays will begin processing on the following business day.

• You will receive another notification when your order has shipped.

3. Transit Time (Shipping Duration)

Once your order has been handed over to the carrier (FedEx or UPS), the estimated transit time is:

• Domestic Shipping: 1 to 5 business days.

4. Total Estimated Delivery Time

The total time from placing your order to receiving your package is typically 6 business days (3 days processing + 3 days average transit). Please note that these are estimates and actual delivery times may vary slightly based on your location and carrier volumes.

5. Shipping Rates

• Standard Shipping: [Insert Cost, e.g., Free Shipping or $9.99 Flat Rate]

• Shipping charges for your order will be calculated and displayed at checkout.

6. Shipping Carriers

We use FedEx and UPS for all deliveries to ensure a high level of service and reliable tracking. The specific carrier is chosen based on your location and the fastest available route.

7. Tracking Your Order

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become active.

8. Shipping to P.O. Boxes or APO/FPO Addresses

Please note that FedEx and UPS may have restrictions on delivering to P.O. Boxes. We recommend providing a physical street address to avoid any delays.

9. Lost or Damaged Packages

If you receive your order damaged, or if your package is lost in transit, please contact our support team immediately at [Insert Support Email]. We will work with the carrier to resolve the issue and ensure you receive your product.

10. Contact Information

If you have any questions about the delivery of your order, please contact us:

• Email:  luckystarbox318@gmail.com

• Address: Room 602, 6th Floor, Kai Yu Commercial Building, 2C Argyle Street, Mong Kok, Kowloon, Hong Kong