General Question

What is SuperBox?

The SuperBox is the newest addition to the SuperBox family in 2023, offering an exceptional Android TV box experience for streaming your favorite TV shows and movies. With its 4GB RAM and 64GB storage capacity, this device offers a powerful multimedia experience. The SuperBox supports both Ethernet and dual-band WiFi connections, providing a stable streaming experience with high-speed connectivity. Additionally, its Bluetooth remote control features voice command and hotkey functions for easy navigation and content discovery.

Is SuperBox legal?

Yes, SuperBox as a hardware device is generally legal to purchase and own, similar to other Android media boxes. It functions as a TV-connected media device with internet and app support.

However, legality may depend on how the device is used and what third-party services or content sources are accessed. Users should follow local laws and use properly licensed applications and services.

What is the warranty policy?

SuperBox’s warranty period lasts one year.

If there are any problems with your SuperBox Android TV box, please contact your seller or our customer service. In the first, to save your time, our technical support will do the best to help you to solve the problem. For the worse case, if your hardware gets into trouble and you won’t able to fix it, you can send the product to us and we will repair it for free within one year.

If your warranty period gets expired, you can still send the device to us for repair at separate cost. You’re still able to enjoy the service once the device been fixed. During the time of repair, we’ll offer an account to maintain your service.

What are the internet speed requirements?

Our recommended internet speed for operation is 8Mbps for VOD streaming however, for live HD quality streaming you may want speed much higher than that. I would suggest find out what’s your current internet download speed then let us know so we can advise.

What are the payment options?

Currently, our store only supports PayPal payments.

How long do I have to wait to get the Box after Payment?

You will receive your goods approximately 6 days after receiving your order number. We will ship your order within 1-3 days, and the goods will be in transit within 1-3 days.

What are the delivery options?

We will choose sea freight, and the courier will be either FedEx or UPS.

SuperBox S6 Max/Ultra/Pro

What is SuperBOX S6 ?

Superbox S6 is the latest version of the 6th generation SuperBOX in 2024, offering an exceptional Android TV box experience for streaming your favorite TV shows and movies. Furthermore, with its 4GB RAM , this device offers a powerful multimedia experience. The S6 supports both Ethernet and dual-band WiFi connections, providing a stable streaming experience with high-speed connectivity. Additionally, its Bluetooth remote control features voice command and hotkey functions for easy navigation and content discovery.
Furthermore, the Superbox S6 comes in two versions: S6 Max and S6 Ultra. Besides, the new version of Superbox has significant improvements in the user interface. Nevertheless, the new interface of Superbox brings major changes to the look of the system’s applications.

What is SuperBOX S6 ULTRA?

Superbox S6 ULTRA is the latest version of the 6th generation SuperBOX in 2024. Moreover, offering an exceptional Android TV box experience for streaming your favorite TV shows and movies. Furthermore, with its 4GB RAM and 128GB storage, this device offers a powerful multimedia experience. The S6 supports both Ethernet and dual-band WiFi connections, providing a stable streaming experience with high-speed connectivity. Additionally, its Bluetooth remote control features voice command and hotkey functions for easy navigation and content discovery.
Furthermore, Superbox S6 Ultra is the first ULTRA version of Superbox in the 6th generation.

What is SuperBOX S6 MAX?

Superbox S6 MAX is the latest version of the 6th generation SuperBOX in 2024. Moreover, offering an exceptional Android TV box experience for streaming your favorite TV shows and movies. Furthermore, with its 4GB RAM and 64GB storage, this device offers a powerful multimedia experience. The S6 supports both Ethernet and dual-band WiFi connections, providing a stable streaming experience with high-speed connectivity. Additionally, its Bluetooth remote control features voice command and hotkey functions for easy navigation and content discovery.

What is SuperBOX S6 PRO?

SuperBox S6 Pro is our latest model released in October 2024. It retains all the core features of SuperBox S6 Max and S6 Ultra but at a lower price. We have reduced the internal storage capacity to 32GB and adopted a classic plastic case design.

With its revolutionary Time-shift feature, the SuperBox S6 Pro allows you to catch up on programs from the past 8 hours, ensuring you never miss a moment of your favorite shows. You can now enjoy lightning-fast streaming, thanks to its 1000Mbps Ethernet connection, dual-band WiFi, and cutting-edge WiFi 6 technology. Plus, the upgraded Bluetooth remote with voice command makes navigating your content effortless.

What are the differences between SuperBox S6 PRO, S6 MAX, and S6 ULTRA?

The differences between SuperBox S6 PRO, S6 MAX, and S6 ULTRA come down to two main factors:

  • Internal Storage – The S6 PRO comes with 32GB, the S6 MAX has 64GB, and the S6 ULTRA offers the largest storage at 128GB.
  • Viewing Experience – The S6 MAX and S6 ULTRA provide a slightly better experience as they are the most powerful models officially released by SuperBox as of February 2025. These two models receive more updates and optimizations.

The S6 PRO is designed as a more budget-friendly option, allowing users to enjoy premium features at a lower price.

Which SuperBox S6 Model is Best for My Needs?

  • S6 Pro – More budget friendly: This model is ideal for those who want premium features to take control of their viewing experience but don’t necessarily need a large number of apps.
  • The S6 Max and S6 Ultra – Premium options: Perfect for those who want to bring the ultimate entertainment experience into their home. They are also equipped with high internal storage for data. These models offer top-tier performance for seamless streaming. 

SuperBox S7 Pro/S7 Max

What are the differences between SuperBox S7 Pro and SuperBox S7 Max?

The two models are identical in every way except for internal storage. The S7 Pro comes with 32GB, while the S7 Max has 64GB.

Which SuperBox S7 model should I choose: S7 Pro or S7 Max?

It depends on your needs and budget. In terms of performance, both deliver the same experience. If you plan to download more apps and store more data, the S7 Max is the better choice. If you don’t need much storage and want to save a few extra dollars, the S7 Pro is more cost-effective.

Is the SuperBox S7 faster than the S6 series?

Yes. The S7 has improved performance, upgraded apps, and enhanced server connections to deliver smoother streaming with noticeably less lag compared to the S6 series.

How is the SuperBox S7 different from the SuperBox S6?

The SuperBox S7 introduces several upgrades, including a brand-new user interface, extended Time Shift, upgraded connection ports, improved overall performance, and better voice command functionality. For a detailed breakdown.

Can I use my old SuperBox remote with the new S7?

Yes, absolutely. One remote can work with multiple boxes. If you want to control more than one box, simply point the remote directly at the device. However, one remote can only be fully paired via Bluetooth with one box at a time.

What internet speed is recommended for smooth streaming on the S7?

  • The minimum speed recommended for smooth streaming is 160 Mbps. Make sure to test the internet speed directly on the SuperBox itself, not based on what your ISP claims or what other devices show. If multiple devices are connected to the same network, the speed measured on the SuperBox may be lower.

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